Privacy Policy

1. Introduction

Welcome to KWIKZA ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (kwikza.com) or use our Software as a Service (SaaS) platform.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data:

• Account Data: First name, last name, business name, email address, phone number, and billing address.
• Transaction Data: Details about payments made for your KWIKZA subscription. (Note: Payment processing is handled by secure third-party gateways; we do not store credit card details).
• Platform Data: Information you input into the KWIKZA platform to run your business, including customer details, inventory, and sales data. You retain ownership of this data.
• Technical Data: IP address, browser type, operating system, and platform usage analytics.

3. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the KWIKZA platform.
• Process your transactions and manage your subscription.
• Send administrative information, such as updates to our terms or product features.
• Facilitate WhatsApp automation and messaging services only as explicitly configured and requested by you within the app.
• Provide customer support and respond to inquiries.

4. WhatsApp API & Third-Party Services

KWIKZA utilizes official third-party APIs (including Meta/WhatsApp) to provide communication features. By using these features, you agree that data required to send messages (e.g., your customer's phone number and the receipt text) will be securely transmitted through these API providers solely for the purpose of message delivery.

5. Data Security & Retention

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at hello@kwikza.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date".